Support Service |
AKS Support Service
AKS-Labs
operates a 24-hour Customer Service Center. It acts as a single point
of entry for all implementation and product-related queries. Our
intention is to ensure that your service requests are prioritized and
resolved in an efficient and timely manner. AKS
welcomes you as a valued member of our customer base. Objective
of Customer Support Service
Our
objective is to provide you with first class customer service through
an experienced, dedicated team, operating in an innovative and
delivery-focused customer service culture. You can contact the AKS
Customer Service Center by telephone, fax, email or Web site at: US
Toll Free Phone Number: +1 866-2575227 (1-866-AKS-Labs) Fax:
+1 866-2575227 Web Site: www.compare-pdf.com
Email: helpdesk@comparesuite.com
Address:
AKS-Labs 2501
Blue Ridge Road, Suite 150, Raleigh,
NC 27607 Phone/fax:
1-877-257-4555 Contacting Support ServiceBefore contacting AKS Support
Before contacting AKS support it might be useful to visit product’s web page and browse it for necessary information. All the AKS products have a home page with useful sections: Solutions and Support.
When
contacting AKS-Labs
When
contacting AKS please make sure you know and put following information
into your support query:
Also,
please, let us know you name and your company. What
do AKS do with support query?
Getting
problem description
When
contacting AKS you should put detailed query description in your
message so we can start analyzing it. If
you contacting AKS by phone and your query require further
consideration, then we will ask you to contact us by e-mail or use our
on-line contact form. Using
e-mail or on-line contact form is preferable way to contact AKS. Once
we have your support query we try to learn the problem in details and
suggest you solution. Looking
for existent solution.
When
we have a query described in details our technical specialists start
analyzing it. The first step is to find out if some other user even
contacted us with the same query, so if your query is not unique we
can answer you fast by citing of our knowledge base. Analyzing
query. Solution required.
If
our analysis shows that user needs some usage solution for our
software then we starts solution research.
Analyzing
query. Software problems.
If
we get query that is a bug report, then our task is to find out the
reason of the problem and solve it. This process involves several
steps and usually requires from one to tree business days:
Replying
query
The
result of contacting AKS support is the solution of the problem and/or
the information about estimate progress of problem fixing. Usually is takes from 1 to 3 business days to suggest the final solution for the user. |